When a technology “fails” (you may define failure any way you wish, and your definition may change depending on the situation) answer these questions:
“What would have made the technology easier to use?”
“What would have made the technology more useful?”
Follow
@garyackerman
Tools don't fail their users. At most, they break or wear down with use.
Users fail to use tools properly.
The leading cause of "failed technology" has always been and continues to be: User Error.
