W website: Our records do not show Violet as a pet.
Me: *invokes online help chat*
W chat: We'll send out that prescription. Call this number to get your account straightened out.
W corporate phone: Oh, you need to talk to the local pharmacy. I'll transfer you. 2/
W local phone: *keeps me on hold for half an hour*
Me: *gives up*
W message to my phone in Oregon: Your order is ready for pickup ... in Manhattan.
Sigh.
Maybe I'm just not tech savvy enough to use their website, being just LITERALLY A COMPUTER SCIENCE PROFESSOR. /3