"It's the little things"
As I added in some notes about a couple of our Minecraft server's newest players into the "important need to know" channel in our Staff Discord this morning, it occurred to me that you probably don't know that we do things like this behind the scenes.
For example, when a player is young, or not a strong reader, or maybe English isn't their first language, we'll make a note here so that all of the staff are aware to use shorter sentences and easier to read/understand explanations for things... maybe take them into a channel where chat isn't so busy.
Sometimes we have players who are feeling especially alone or ignored in life and we'll make a note here for the staff to take extra special time and care to make sure they get a response in chat or have giving them a special greeting when they sign on, such as "It's really great to see you!"
This is a very busy channel for us, one that nobody on our staff ignores. This way we can all know about the little things with each player to be aware of, to be careful of, and to be thoughtful about... because each player is unique and has something different about them that we should keep in mind.
It says it right in the title of the channel we use, it's "important" to know, because the little things to us are very big things to them.
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