I guess it’s pretty hard to negotiate/talk to big companies as an individual person.
My IBM Cloud account has been deactivated by their verification team for no obvious reason. Right after I moved all data to their cloud object storage, I found out that will offers a better price than google drive.
Now my account has been deactivated, and I cannot access data. I send a bunch of emails to the sales team, the verification team, to ask about my data. Surprisingly nobody replies to me. The only reply I got is:
Hello,
We have reviewed your account/transaction and will not be able to offer services.
No further information will be disclosed regarding this matter.
Regards,
IBM Cloud
Good job, SoftLayer. 
I'm still waiting for the email reply. I sent the email last Friday afternoon (UTC+8). Also, since I cannot log into my account, I cannot create a new case or something. I have to use some form, like "Contact an IBM representative" or "Contact IBM".
If everything is not helpful, then I'll try to call that service number.
@skyblond
I take it you've tried this??
Customer service::
1 (866) 403-7638
https://watson.service-now.com/wcp
https://www.ibm.com/support/pages/node/6415743
https://www.ibm.com/planetwide/us/